Privacy Policy
Effective date: 7 August 2026
BLACK + WHYTE is operated by BLACK & WHYTE PTY LTD (ABN 67 686 265 752) (“BLACK + WHYTE”, “we”, “us” or “our”).
We respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, book an inspection or use our services.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal information we collect
The personal information we collect depends on how you interact with us and may include your name, email address, telephone number, property address, billing details, inspection and booking information, communications with us, and information you provide when requesting a quote or making an enquiry.
When carrying out building and pest inspections, we may also collect property-related information, photographs, videos, access instructions, observations and other information reasonably required to complete the inspection and prepare the inspection report.
When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited, referral source and other website usage information.
Payment information may be processed by third-party payment providers. We generally do not store complete credit or debit card details ourselves.
2. How we collect information
We may collect personal information directly from you when you use our website, submit an enquiry or booking form, request a quote, contact us by telephone or email, make a payment or engage us to carry out an inspection.
We may also receive information from third parties involved in a property transaction, such as real estate agents, conveyancers, solicitors, buyers, sellers or other persons authorised to arrange an inspection on your behalf.
Some information may also be collected through our booking, customer management, accounting, payment, website analytics and other technology providers.
3. Why we collect and use personal information
We use personal information where reasonably necessary to operate BLACK + WHYTE and provide our services. This includes responding to enquiries, preparing quotes, arranging inspections, communicating about appointments and property access, conducting inspections, preparing and delivering reports, processing payments and invoices, maintaining business records, providing customer support, improving our services and website, managing disputes or complaints, and complying with legal, regulatory, insurance and professional requirements.
We may also use your contact details to communicate with you about our services, offers or information we reasonably believe may be relevant to you where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe option provided or contacting us directly.
4. Inspection information and report preparation
To provide our inspection services, we use digital systems to record inspection observations, photographs, property information and other relevant details.
We may use software and technology providers, including AI-assisted tools, to help organise inspection information and assist in preparing report content. Where these tools are used, we take reasonable steps to limit the information provided to what is necessary for the relevant business purpose.
Our inspectors remain responsible for the inspection process and the reports supplied by BLACK + WHYTE.
5. Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business or provide the services you have requested.
This may include disclosure to our employees and inspectors, contractors and service providers, booking and customer-management platforms, inspection and reporting software providers, cloud storage and IT providers, accounting and invoicing providers, payment processors, website and analytics providers, marketing providers, professional advisers such as accountants, lawyers and insurers, and government or regulatory authorities where required or authorised by law.
We do not sell your personal information.
Where an inspection has been arranged by or on behalf of another person involved in a property transaction, we may provide relevant booking information, invoices or inspection reports to the person or organisation that commissioned the service or is otherwise authorised to receive them.
6. Overseas processing
Some technology and cloud service providers we use may store or process information outside Australia.
Depending on the providers used from time to time, this may include processing in countries such as the United States and other locations in which those providers or their infrastructure operate.
Where appropriate, we take reasonable steps to use reputable service providers and protect personal information handled on our behalf.
7. Cookies and website analytics
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website, measure marketing performance and improve the user experience.
Cookies may collect information such as your device type, IP address, browser information, pages visited and interactions with our website.
You can restrict or disable cookies through your browser settings, although doing so may affect certain website functions.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically using our business systems and third-party cloud service providers.
No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable precautions appropriate to the nature of the information we hold.
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, insurance, professional and record-keeping requirements. When information is no longer required, we may securely destroy or de-identify it where appropriate.
9. Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details below.
We may need to verify your identity before providing access to personal information.
In some circumstances we may be permitted or required by law to refuse access to certain information. If this occurs, we will explain the reason where reasonably possible.
10. Privacy complaints
If you believe we have mishandled your personal information or have a concern about our privacy practices, please contact us.
We will review your complaint and attempt to respond within a reasonable period.
If the Privacy Act applies to the circumstances and you are not satisfied with our response, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
11. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those providers before supplying them with personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or information-handling practices.
The latest version will be published on our website together with its effective date.
13. Contact us
For questions, requests or complaints regarding privacy, contact:
BLACK + WHYTE
BLACK & WHYTE PTY LTD
ABN 67 686 265 752
NSW, Australia
Email: contact@blackandwhyte.org
Website: blackwhyteinspections.com.au